Privacy Policy

Riya Techno Software Pvt. Ltd. ("we," "our," or "us") operates the ePathosoft Pathology Lab Management Software. We are committed to protecting the privacy and security of the data handled by our software users, including diagnostic centers, laboratories, and their patients.

This Privacy Policy explains how we collect, use, and protect information when you use our software and services.

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1. Information We Collect

Depending on your use of the ePathosoft cloud-based or offline versions, we may process the following types of information:

• Account & Billing Information: When you register, we collect details such as your laboratory name, contact person name, email address, phone number, and billing details.
• System Usage Data: To improve our services, we may collect technical data such as software version, login activity, and system performance metrics.
• Diagnostic & Patient Data: As a provider of Laboratory Information Management System (LIMS) software, ePathosoft acts as a data processor. Data entered into the software (patient names, test results, medical history) is owned by the Laboratory (the Data Controller). We do not own or sell this patient data.

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2. How We Use Information

We use the information collected to:

• Provide, maintain, and improve our LIMS software.
• Enable core features such as automated report generation, QR-code creation, and patient record management.
• Facilitate communications, including sending lab reports via WhatsApp, Email, or SMS.
• Provide technical support, remote troubleshooting, and software updates.
• Manage billing, invoices, and payment integrations.

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3. Data Storage & Security

We take data security seriously, particularly regarding medical information:

• Cloud Version: Data is stored on secure servers with encrypted connections to ensure authorized access only.
• Offline Version: Data is stored locally on your Windows PC. You maintain full control over your physical data storage.
• Security Measures: We implement role-based access controls, activity tracking, and browser security to prevent unauthorized access and ensure your lab data remains confidential.

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4. Third-Party Sharing

We do not sell your personal or patient data. We only share information with third parties in the following instances:

• Service Providers: To facilitate features like WhatsApp/SMS report delivery, we may integrate with third-party service providers.
• Legal Requirements: If required by law or to comply with valid legal processes.

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5. Your Rights as a Lab Owner

As a user of ePathosoft, you have the right to:

• Access, modify, or export the data stored within your software instance.
• Control user access roles within your laboratory setup.
• Request the deletion of your account data upon termination of service, subject to contractual obligations.

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6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

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7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: